Privacy Policy

This policy explains what personal data MaisonLXR collects, why, and what you can do about it. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018. Contact us at [email protected].

What we collect

Order data — name, billing and delivery address, email, phone number.
Payment data — handled entirely by our payment providers. We never see or store your full card number.
Account data — if you create an account, your username and order history.
Technical data — IP address, browser, pages viewed, via cookies and analytics.
Marketing data — your email address, if you opt in to our mailing list.

Why we use it, and on what basis

To fulfil your order and provide support — performance of our contract with you.
To meet tax and accounting obligations — legal obligation.
To prevent fraud and secure the site — our legitimate interests.
To send marketing email — your consent, withdrawable at any time.

Who we share it with

We do not sell your data. We share it with the processors we need to run the shop:

WooPayments and PayPal — payment processing.
ShipStation — fulfilment and delivery labels.
Printful — production and dispatch of made-to-order items.
Klaviyo — marketing email, if you have opted in.
Jetpack and WooCommerce (Automattic) — site statistics and security.
Google, Pinterest, Reddit and Snapchat — advertising measurement, where you have accepted marketing cookies.

Some of these providers are outside the UK. Where data is transferred internationally it is protected by UK adequacy regulations or standard contractual clauses.

Your rights

Under UK GDPR you can ask us for a copy of your data, correct it, delete it, restrict or object to how we use it, or receive it in a portable format. [email protected] and we will respond within one month.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

We use cookies that are strictly necessary for the shop to work, and — only with your consent — analytics and advertising cookies. You can withdraw consent at any time through your browser settings or our cookie banner.